Why does Rated People have a fair usage policy?

We want to keep the marketplace fair for everyone.

If one tradesperson chooses a high number of leads in a short time, it can reduce the chance for other tradespeople to quote for those jobs. It can also make it harder to follow up properly with every homeowner.

The fair usage policy helps:

• give all tradespeople a fair chance to access leads
• encourage timely follow-up with homeowners
• support a better experience for homeowners
• make sure tradespeople only choose jobs they intend and have capacity to complete